What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.
Payment-card information is not collected by our website. This information is handled only by our bank when you make payment.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Information stored on our servers is only accessible by persons who have access rights to such systems and are required to keep the information confidential.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All card-payments are processed through a secure third-party provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a website transfers to your computer through your Web browser. They allow the website to remember certain information during your visit.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. However, if you do this, certain sections of the website may not function as expected.
We use a tool called ‘Google Analytics’ to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site.
We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Retaining personal information
We will retain your information on our systems when you register for an account, or allow your details to be stored by use to receive correspondence such as newsletters.
Beyond this time (or if you request your details to be removed), we shall only retain data as follows
- to the extent that we are required to do so by law (including record-keeping for accounting purposes);
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice (and the option to opt out).
At times, your data may be visible to third parties such as website hosting partners and other professionals who assist us in maintaining our website, conducting our business, so long as those parties agree to keep this information confidential.
We may also release information when its release is required to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites or any broken links.